Naturel Lyfe Essentials accepts credit card payments through Paypal and a separate credit card processor. Payments can be processed via Paypal without a having a Paypal account. If a payment is flagged during processing for potentially fraudulent charges, the order will be canceled, refunded and the customer will be notified.
SHIPPING & DELIVERY
Naturel Lyfe Essentials ships to the United States, U.S. territories, and some International locations at this time. Naturel Lyfe Essentials is not responsible for any additional fees incurred at the time of pickup for international shipments. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. All orders will be shipped via USPS Priority Mail with delivery confirmation included unless another carrier is selected. Shipping charges are a flat rate of $5. All products are made fresh to order and will ship within 4 business days after receipt of a cleared payment. You will be notified of out of stock merchandise as soon as possible.
Naturel Lyfe is based in Georgia. During the spring and summer seasons, please make sure you are available to retrieve your order as soon as it is delivered or have your order shipped to a location where someone will be able to pick it up immediately. Orders placed during the Summer, approximately June to September, will be shipped with thermal bubble paper, Monday thru Wednesday only. A handling charge of $1.00 per butter will be added to orders during this time. Items are sensitive to the heat and may melt if left outside. Butters can be whipped again if melting does occur. Melting does not negatively interfere with the properties of the butter. Naturel Lyfe does not replace body butter that has melted.
It is the goal of Naturel Lyfe Essentials for each customer to be happy and satisfied with their purchase. Due to the personal nature of these products, returns cannot be accepted and all sales are considered final. If merchandise is damaged, defective or faulty, NLE will work with you to provide a mutually beneficial solution. Please notify us of an issue within 2 days of the delivery date of your order. No product can be returned without the written consent of Naturel Lyfe Essentials.
LIMITATION OF LIABILITY
In the event of a defect in material or workmanship, Naturel Lyfe Essentials will replace the goods or refund the purchase price for merchandise. Replacements and refunds are provided at the sole discretion of Naturel Lyfe Essentials, provided that a written claim is received via e-mail or postal mail within 2 days of the delivery date. Naturel Lyfe Essentials liability shall not, in any event, exceed the cost of furnishing a replacement for the defective product. In no event will Naturel Lyfe Essentials be liable for direct, indirect, or consequential damages for damage, injury, loss of use, and/or loss of profit resulting from the use or misuse of any product purchased from Naturel Lyfe Essentials. Since some states do not allow the exclusion of limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permissible by law. Under no circumstances shall naturellyfe.com/nlessentials.com or any other party involved in the creating, producing and distribution of naturellyfe.com/nlessentials.com be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use naturellyfe.com/nlessentials.com, including but not limited to omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to naturellyfe.com/nlessentials.com records, programs or services. Users hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through naturellyfe.com/nlessentials.com.